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2024-02-08Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
As the Billing Administrator, you will be responsible to assist with the day-to-day preparation of patient ambulance bills, follow up on all patient inquiries, prepare invoice adjustments, determine billing rates, and complete all functions related to patient accounts. The mission will be to keep the overall operational status efficient, while meeting or exceeding customer/patient expectations. This is a 6-month term with the possibility of renewal.
Responsibilities
- Review and process all Patient Care Records from assigned billing region using ePCR and designated accounting/recording program.
- Posting and processing invoices related to ambulance services on a daily basis.
- Receive and process payments through Moneris on line in absence of Cash Administrator.
- Keep accurate records of patient accounts in Great Plains using notes and tasks, and completing any necessary adjustments to invoices/accounts as required.
- Provide high quality customer service for a high volume of billing inquiries, collection intake calls and bill payments
- Practices supportive communication techniques such as active and empathetic listening, excels in effective decision making, involves others in decision making when appropriate.
- Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity. Successfully mediates conflict between patients, EHS and the organization to achieve a successful outcome.
- Works closely with external agencies such as Blue Cross, Veterans Affairs Canada, Department of Health & Wellness and MSI to resolve billing and collection issues and advocate on behalf of the patient.
- Ambulance fee assistance program collection of data, filing, processing credits, sending letters and correspondence and noting of accounts.
- Provide relief coverage for EMC receptionist.
Requirements
- Business degree or diploma from a post-secondary institution is preferred.
- One to two years in an office position, including data entry and billing/accounting experience.
- Thorough working knowledge of computer programs such as Microsoft Office and accounting program such as Great Plains or other Accounts Receivable software.
- Effective oral and written communications.
- Proven and effective customer service telephone skills.
- Ability to learn quickly and effectively use various computer billing and reporting systems.
- Strong analytical and organizational skills. Knowledge and/or expertise in finance and accounting preferred.
- Ability to maintain confidential records and information.
- Leads by example and practices good time management.
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Emergency Medical Care falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions), will be required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.
Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
