Billing Supervisor

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Bridgewater (Greater New York City Area), New Jersey, USA, Shanghai (Pudong Zhangjiang New District), China and Taipei, Taiwan.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as Billing Supervisor, working remotely (or in office) in Canada.

The Billing Supervisor is responsible for all aspects of the billing function, including invoicing, collections, payment reconciliation, and application. This position also assists in other accounting functions as needed. Reporting to the Manager, Finance and Accounting, the Billing Supervisor works closely with Project Managers, Project Financial Analysts, and the Billing Specialist to maintain sponsor and project records in the company’s Enterprise Resource Planning (ERP) system and ensures accurate and timely billings.

Responsibilities:

Prepare invoices to sponsors using NetSuite in accordance with the billing schedules and ensure all bills are accurate and complete and in accordance with contract terms.

Obtain a detailed understanding of contractual terms including, but not limited to, billing arrangements, direct costs, and pass-through arrangements to ensure correct revenue recognition and billings. Ensure sales order records in the ERP system correctly reflect those terms.

Maintain and respond to any billing queries from Everest internal staff sent through the general “billing” inbox.

Provide oversight of the invoicing process and provide guidance to the Billing Administer to ensure timely and accurate billings in accordance with company policy.

Collaborate with Project Managers and Project Financial Analysts to ensure data quality is maintained as it relates to bookings, billings, and revenue.

Review and follow up with Project Managers on missing or late billings.

Communicate and coordinate with project managers or project coordinators frequently to ensure sponsor invoices are reviewed and submitted in a timely manner.

Submit invoices to sponsors via online portals or emails and proactively ensure that invoices are approved by the sponsors and being paid out based on payment terms.

Follow up with overdue invoices with sponsors and perform collection activities.

Record payments and reconcile and research discrepancies to ensure accurate accounts receivable records.

Respond in a timely fashion to sponsor’s and project manager’s queries relating to sponsor account statements, invoices, payment status, or other billing/AR-related matters.

Maintain up-to-date sponsor records including billing address and key contacts in the company’s ERP system to ensure accurate and timely delivery of sponsor invoices as well as effective collection effort.

Maintain historical records of all invoices, reports, and payments by ensuring all documents are filed in accordance with company procedures.

Assist with the weekly cashflow forecasting process.

Assist with the internal and external audits and other compliance reporting tasks for sponsors.

Understand the invoice submission process for Sponsors and assist the Billing Specialist in submitting and monitoring billings and payment status using Sponsor portals. Act as the main point of contact for Sponsors related to financial inquiries.

Requirements

A degree in B.A. or B. Comm.

Five to eight years' related experience.

Excellent analytical skills, problem-solving and critical thinking.

Good organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines.

Detail-oriented, customer and quality focused.

Excellent interpersonal, oral, and written communication skills. Must be able to clearly explain financial details and concepts in lay terms.

Flexible, organized, and able to multi-task with a strong ability to problem solve.

Advanced computer skills in Microsoft Excel, as well as strong proficiency in Word and PowerPoint.

Ability to maintain a high degree of confidentiality.

To find out more about Everest Clinical Research and to review other opportunities, please visit our website at www.ecrscorp.com.

Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.