Booking Agent - Travel Agency

Work setting

• Travel wholesale company

Responsibilities

Tasks

• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Prepare marketing materials
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Calculate costs, process refunds and attend to other financial transactions
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Experience and specialization

Computer and technology knowledge

• MS Office

Travel bookings

• Individual travel
• Group travel
• Domestic travel
• International travel

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Team player