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At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.
We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.
Position Title: Branch Support
Team and Location: Commercial - Chilliwack, BC
Salary: $23.00 /hour
Position Summary:
Reporting to the Sr Territory Manager, this position is responsible for a wide variety of tasks both inside and outside. These duties may consist of hands on activities as they pertain to yard operations including conducting daily site inspections, tracking inventory, and ensuring a clean and safe worksite for all employees. Some weekend work and/or on-call may be required to ensure our customers are serviced in a timely matter.
This position plays a vital role in the interaction with customers by assisting customers at the counter and on the phone with sales transactions/inquires payments and product questions. As this position functions in a highly customer focused environment all persons are expected to perform their job duties in a professional manner and adhere to our company values.
Key Responsibilities:
- Answer incoming customer calls and provide exceptional customer service both in person and over the phone
- Schedule, prepare, and empty trailers to ensure adequate product is available at all times in staging/storage locations
- Manage, document, and update all inventory items including but not limited to cylinders, cages, signs, posts, and Driver clothing
- Complete daily inventory reconciliations to ensure site is aware of cylinder volume at all times
- Load and unload all delivery units prior to Delivery Driver’s start of day, and complete all inventory tracking documentation associated with each
- Receive and put away deliveries
- Assisting with weekly and monthly cycle count processing
- Clean and organize the warehouse and outbuildings
- Shovel snow
- Closing of facility and yard
- Attend monthly staff meetings and all safety meetings
- Minor repairs to equipment
- Other job related duties as assigned by immediate supervisor
Qualifications and Skills:
- Excellent customer service skills
- Strong verbal communication skills with a passion for customer service
- Experience with running computer programs such as Excel and Word
- Ability to multi-task and work in a fast paced environment
- A team player possessing good communication and organizational skills
- Strong time management skills and the ability to work with others as well as unsupervised
- Must be willing and able to lift up to 50 lb repeatedly
- The ability to apply good common sense and safety skills to any situation
- Propane product knowledge an asset
- First Aid Training an asset
- Forklift Training an asset but willing to train
- Previous WHMIS, Dangerous Goods and Spill Response training an asset
- Experience with internal billing system applications is considered an asset
- Valid Driver’s licence
We Offer:
- Participation in Parkland Pledge, an employee-driven charitable giving program.
- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
- In-house learning and development opportunities, leadership training, international opportunities.
- An employee referral program – earn up to $2000 for your referral.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.
We thank all candidates in advance for their interest, however only those being considered will be contacted. Please note:
- Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
- Parkland Corporation is committed to the principles of Employment Equity. We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
- Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.
