Breakfast Server - Snug Pub

The Oak Bay Beach Hotel, recently named the #1 hotel in Canada by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you.

Breakfast Server – Snug Pub

The Snug Pub is a high-end, casual dining environment within our luxury hotel. Servers are responsible for ensuring excellent customer service through being consistent, organized and professional at all times. Servers are expected to maintain a gracious manner with all guests and uphold our high level of service.

This position requires availability for 4-5 shifts per week, including Sunday and Monday mornings.

Responsibilities:

• Provide all guests of hotel with consistent service
• Motivate and engage team members to consistently deliver the best possible service to guests at all times.
• Actively lead by example in the Snug maintaining a supportive, positive and engaging profile
• Resolve guest concerns efficiently and courteously
• All other duties as assigned that will assist and support the mandate of the Hotel and its ongoing success.

Qualifications:

• Minimum 3 year serving experience in a similar environment
• Strong working knowledge of hospitality industry principles, methods, practices and techniques as they relate to pub service, specifically in a five-star environment.
• Highly organized, goal and results oriented with ability to execute plans and manage change effectively.
• Effective decision-making abilities coupled with sound judgment.
• Exceptional conflict resolution and objection handling skills.
• Availability on Sunday and Monday mornings is required for this position.

Job Types: Full-time, Permanent

Salary: $16.75 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Weekends as needed

Supplemental pay types:

• Overtime pay
• Tips

Experience:

• Hospitality Industry: 1 year (preferred)
• Server: 2 years (preferred)

Licence/Certification:

• Serving it Right (preferred)

Work Location: In person