Address
Form of work
SalaryJob Description
Title: Sales BDC
Reports to: Business Development Manager
Summary
The Incumbent is responsible for providing exceptional customer service by utilizing skills to set appointments with customers either through telephone, in-person or by e-mail. The appointment coordinator would ensure they confirm appointments and follow up/reschedule missed appointments. This position is responsible for answering customer enquiries, discussing pricing and availability.
The Details
Develop Strong Relationships with Sales Team and Customers to:
Handle all incoming phone calls directed to the sales line.
Handle all incoming internet leads as per Honda Way Internet Process
Book Sales appointments for our sales floor.
Continue follow up until resolution of incoming traffic.
Follow up with sold clients to ensure high CXI within 96 hours (about 4 days).
Distribute leads accordingly as needed to appropriate departments i.e.:
Service Leads to Service
Parts Leads to Parts
Buy-In Leads to Manmeet
Lease Renewal/Buyout to Manmeet
Collect all necessary information in PBS of incoming traffic i.e.:
Name
Email
Phone Number
Purpose of Contact
Location
Be detailed oriented.
Fill out client files in PBS to ensure seamless transition to sales floor i.e.:
Lead Type
Source
Appropriate Status
Appointment in PBS
Vehicle or Type of Interest
Sale Type
Prospect Type
Detailed and high-level notes describing and laying out what you have discussed with the client.
Follows-up with customers in a way that works best for them.
Booking Appointments and Tracking of them in all our trackers and tools i.e.:
Bookings Tool for Sales Calendar
PBS for Client information tracking
BDC Appointment Tracker for Pay Reconciliation
Hit all monthly targets as laid out by The Honda Way to be reviewed Monthly.
Utilize Teams/Outlook for all communications.
Commit to the Dealership Brand
Stay up to date on all dealership training programs.
Be able to explain technical features, options, and their benefits.
Be knowledgeable about new features, specials, and updates.
Be a champion for delivering excellent service.
Actively maintain the cleanliness of personal and team workspaces.
Always maintain an elevated level of professional appearance.
Keep up to date with products, accessories, prices, and key features of major competitors.
Uphold the “Doing it the Right Way” Culture.
Specific Skills
Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent verbal communication.
Excellent customer service skills including listening and the ability to impact and influence others.
Organized and an attention to detail with the ability to document customer needs.
Flexible and open to change; take on special tasks as needed.
Results Oriented and Accountable.
Holds a valid driver’s license.
Basic computer skills and knowledge of Microsoft 365
