Job Summary
Job Description
Job Purpose:
The main purpose of this role is to focus on performing daily operations as per procedures
Perform data entry, processing, reconciliation, and data maintenance as per procedures
Work is performed with predefined parameters and includes specialized training on desk responsibilities
For any exceptions, work with team lead and department manager to escalate as per procedures and to ensure overall compliance with accepted practices and policies
Elements of risk are managed through operational reviews, system checks, and adherence to procedures
Primary Responsibilities:
Knowledge of ADP-Broadridge, Cage III, Stock Record
Strong knowledge of DTC SMARTRACKS Buy-In procedures (CNS & NON-CNS BUY-Ins)
Ability to meet strict NSCC/DTC deadlines
Familiar with Stock Loan & Stock Borrow procedures
Understanding of Balancing Reconciliations/ Position and Cash to make sure all accounts are properly balanced with the correct journal entries
Provide customer service to all of RBC Clients, when contacting short accounts for Buy-In Notices
Process standardized or routine transactions within specific area or department, such as Frozen Letters and PairOffs
Respond to questions from other departments both in and outside of Operations, retail personnel, correspondent firms, and management staff
Route escalated questions to the appropriate resources following established departmental policies
Understand department procedures and required accountabilities in the area or department in which the incumbent works
Reduce risk by suggesting process changes and modifications as appropriate
Able to handle multiple priorities in a fast paced, pressured environment
Good communication skills with ability to work effectively with a variety of personalities
Complete special projects and assignments in a thorough, accurate and timely manner
Basic knowledge of the brokerage business
Education, certification and designation requirements
Required: Post-secondary education or equivalent
Additional capabilities and skills
Knowledge of ADP, DTC, CDS as these Backoffice systems are used extensively
Knowledge of DTC, CNS, Reconciliation, Buyin rules and other regulations mandated by FINRA/IIROC
Knowledge in MS Excel
Experience speaking with Front Office/Middle office personnel
** Working on Canadian statutory holidays is required. Time off on US Statutory Holidays.**
Job Skills
Active Learning, Adaptability, Business Appraisals, Computer Systems, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Facilitation, Operational Delivery, Process Improvements, ProcessingAdditional Job Details
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Inclusion and Equal Opportunity Employment
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