Job description
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Request
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team membersFlexibility to regularly rotate through different technical specialties and skill setsAbility to thrive on change as products evolveContribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.
Address
Canada
