Call Center Agent

Responsibilities:

• Answer all incoming calls.
• Quickly resolve problems to ensure consistent quality service.
• Perform a variety of tasks associated with customer and client services.
• Utilize computer technology to handle high volume of calls.
• Thorough documentation of all contacts within the customer management system.

Requirements:

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Experience using Microsoft Excel/Word.
• Ability to multi-task, set priorities and manage time effectively.
• High school diploma or equivalent.

Job Types: Full-time, Part-time

Salary: $22.40-$25.80 per hour

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Work Location: Hybrid remote in Winnipeg, MB R3M 0Y4