Call Center Supervisor

Job Overview:
We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for overseeing the daily operations of our Call Center and ensuring that our team meets performance targets and delivers exceptional customer service. If you have strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer support, we want to hear from you!

Responsibilities:
- Take calls from customers and direct their inquiries.
- Ability to set performance goals and provide coaching and feedback to team members as the team grows.
- Develop and implement strategies to improve Call Center efficiency and productivity
- Analyze Call Center data to identify trends and areas for improvement
- Collaborate with other departments to resolve customer issues and escalations
- Conduct regular team meetings to communicate updates, changes, and best practices
- Ensure compliance with company policies, procedures, and quality standards
- Handle escalated customer calls or complaints as needed

Skills:
- Excellent verbal and written communication skills in English; other languages is a plus
- Strong leadership abilities with the ability to motivate and inspire a team
- Proven experience in supervising Call Center operations
- Exceptional customer service skills with the ability to handle difficult situations effectively
- Proficiency in project management, including planning, organizing, and prioritizing tasks
- Strong analytical skills to analyze Call Center data and identify areas for improvement
- Ability to negotiate effectively with customers and internal stakeholders
- Multilingual skills are highly desirable

If you are looking for a challenging role where you can make a difference in the lives of our customers while leading a dedicated team as we grow.

Job Type: Full-time

Salary: $21.00-$25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person