Call Centre Agent - Customer Service

Work setting

• Business sector

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Experience and specialization

Computer and technology knowledge

• Database software
• Internet

Type of experience

• Call centre

Additional information

Work conditions and physical capabilities

• Attention to detail
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Bonus
• Group insurance benefits