Call Centre Agent - Customer Service

Work setting

• Public utilities

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Conduct credit and collections
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Word
• Electronic mail

Sales experience

• Call centre

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Dependability
• Judgement
• Ability to multitask
• Quick learner

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Long term benefits

• Group insurance benefits

Other benefits

• Learning/training paid by employer