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SalaryAbout Us
Stride provides world-class lottery management services and technology to charities and non-profits across Canada.
Stride Management is part of the Jumbo Interactive Group: A $ 1 billion market-cap Australian PLC, with a 300+ strong multi-disciplinary team, working with leading non-profit and government lottery organisations across Asia-Pacific, Europe and North America.
The Project:
We are looking to hire numerous employees to join our Call Centre for our current STARS Project / Winter Lotteries that launched on December 29th 2023. We are ideally looking for people who can commence immediately for a fixed-term project until March 22nd 2024. These roles pay $16.30hr with some positions potentially being ongoing for the right candidates.
What will you be doing?
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
In addition, the role will:
We pride ourselves on offering a wide variety of benefits to our staff. In joining our team, you can expect:
We are a 2024 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
Stride provides world-class lottery management services and technology to charities and non-profits across Canada.
Stride Management is part of the Jumbo Interactive Group: A $ 1 billion market-cap Australian PLC, with a 300+ strong multi-disciplinary team, working with leading non-profit and government lottery organisations across Asia-Pacific, Europe and North America.
The Project:
We are looking to hire numerous employees to join our Call Centre for our current STARS Project / Winter Lotteries that launched on December 29th 2023. We are ideally looking for people who can commence immediately for a fixed-term project until March 22nd 2024. These roles pay $16.30hr with some positions potentially being ongoing for the right candidates.
What will you be doing?
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to customers. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
In addition, the role will:
- Answer phones and respond to customer inquiries.
- Complete data entry and verify customer lottery ticket order information.
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
- Complete Freshdesk support tickets for customer service inquiries.
- Courtesy Outbound reminder calls.
- Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
- Assist with filing as requested
- Other duties as assigned.
- Strong customer service skills
- Previous Call Centre experience
- Flexibility, adaptability and reliability
- Strong problem-solving skills
- Ability to type quickly and efficiently
We pride ourselves on offering a wide variety of benefits to our staff. In joining our team, you can expect:
- Commitment to Diversity, Equity and Inclusion across the employee career journey,
- An Employee Assistance Program where you can access counselling and coaching sessions,
- Focus on talent management, including career and skills development,
- Health & Wellbeing activities,
We are a 2024 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
