Cannabis Retail Supervisor

Expert-level*Full availability needed to be considered for the position *

What Makes You Stand Out:

- Excellent at building genuine connections with customers and ensuring they have a memorable experience.

- Flexible availability, including evenings and weekends, and a positive attitude towards supporting both customers and team members.

- Strong interpersonal skills and ability to communicate effectively.

- Reliable and accountable, with the capability to stay calm under pressure.

- Open to feedback and coaching, with a commitment to integrity and personal responsibility.

- Expert-level knowledge of cannabis, accessories, and consumption methods.

-An eagerness to expand exprience in a regulatory environment.

Day-to-Day Responsibilities:

- Adhere to all regulations set by the Alcohol and Gaming Commission of Ontario and follow standard operating procedures.

- Demonstrate extensive knowledge of cannabis and provide individualized experiences that exceed expectations.

- Drive sales across different product categories and attract new and returning customers.

- Welcome guests to the store, check identification and ensure they are safe to enter.

- Handle difficult situations with customers professionally and compassionately.

- Maintain the store's appearance by cleaning, restocking, organizing, and following merchandising plans.

- Assist in protecting assets and preventing losses by reporting any suspicious incidents to management.

- Pay close attention to detail to ensure accuracy in inventory management and customer satisfaction.

- Assist with visual merchandising and product displays- Handle cash transactions and ensure accuracy in cash management

Requirements:

- Must have CanSell certification or be willing to obtain it.

- Understanding of terpenes, cannabinoids, and the effects of cannabis, and the ability to communicate this to customers effectively.

- Minimum of 2 years of retail customer service experience, preferably in a fast-paced, knowledge-driven environment, with bonus points for experience in a regulated industry.

Job Types: Full-time, Part-time

Salary: $16.55-$19.25 per hour

Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Every Weekend

Supplemental pay types:

• Tips

Application question(s):

• How many hours are you looking for? What days can you not work?
• What degree of cannabis expert are you (Beginner, Mid, Expert level)

Education:

• Secondary School (required)

Experience:

• Cannabis: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Waterloo, ON N2T 0A8 (required)

Work Location: In person