Care Team Clinical Lead: Toronto Central

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”View more comments from VHA clients and their family members.

If you are a RPN or a RN looking for a next step in your career to make an impact by leading a Personal Support Team, this position is for you.

We are currently seeking:

Care Team Clinical Leads (CTCL)

Full-time-Permanent (2 positions)

What will be your role?

Reporting to the Client Care and Operations Manager, the CTCL is a Clinical Leadership position who provides clinical support, education, and training to PSWs within dedicated geographical teams. As a Clinical Lead, the CTCL will support high quality home support service to clients in the community setting that is compliant with VHA Home HealthCare policy, Ontario legislation and College of Nurses of Ontario (CNO) standards of best practice. This leadership role also involves teaching of PSWs with respect to evidence-based practice, including special functions and delegation as per CNO. The CTCL will promote a culture of interprofessional collaboration among the team and champion a holistic, client and family-centered approach to care.

The CTCL is strongly focused on in home visits (20-25 client visits per week). For every client admitted for personal support, you will conduct an assessment and jointly develop the Client Care Plan based on the client care needs and authorized service plus provide ongoing monitoring of the care plan and client safety. To ensure quality in-service provision, you have excellent assessment skills and understanding of population-based risk. The CTLS will be working closely with Home and Community Care Support Services and other members of the interprofessional team (PT and OT) as needed to ensure client and PSW safety at point of care. In this role, the CTCL will conduct and follow up on incident investigations as assigned by the Care Team Supervisor and Client Care & Operations Manager. The CTCL will participate in clinical focused committees and working groups, as well as liaise with Home and Community Care Support Services (HCCSS) Care Team. All activities are conducted within the policies, procedures, and standards of VHA.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Key skills, experience and behaviors required for this position:

• Training and qualifications as a Registered Practical Nurse (RPN) or Registered Nurse (RN) with CNO registration
• Member in good standing of the College of Nurses; membership in the appropriate professional association an asset
• Minimum of 2-3 years of experience in community health preferred
• Demonstrated efforts to continuously develop and upgrade clinical skills
• Demonstrated ability to assess client needs and formulate care plans for clients
• Demonstrated ability to write clear and concise reports
• Superior interpersonal, verbal, and written communication skills
• Organization and self-management skills
• Demonstrated ability to work independently and as a member of a collaborative leadership team
• Demonstrated ability to problem solve effectively
• Knowledge of the social determinants of health and population health (seniors, paediatric, mental health and addictions, LGBTQ+, Indigenous)
• Knowledge of the Occupational Health and Safety Act, relevant government legislation including Employment Standards Act and the Ontario Human Rights Code
• Computer and technical skills required
• Familiarity with GoldCare client management program an asset
• Demonstrated ability to monitor and achieve personal objectives and organizational performance targets
• Demonstrated commitment to client and family centered care, cultural sensitivity, and diversity
• Excellent communication and interpersonal skills
• A valid Driver’s License and access to a vehicle are required
• Use of proper biomechanics and successful completion of the Physical Readiness Test to ensure safe work practices are followed, including mobility, transfers, bending, lifting, pushing and pulling
• A proven track record of effectively resolving complaints and disputes
• Demonstrated efforts to continually develop and upgrade your skills
• Ability to converse in a second language is a definite asset
• Flexibility in scheduling is required, including days, weekends, evenings, and holidays
• On-Call on a rotational basis and as required

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.