Casual Paratransit Clerk

Openings : Up to 3
Type of Posting: Internal & External
Location Name : City of Regina, Regina, Saskatchewan, CA
Date Posted : March 18, 2024
Closing Date: April 2, 2024
Profession : Administrative & Support Services
Experience Level(s) : Entry-Level
Desired Employment Status : Casual
Education Level(s) : Grade Twelve (12), and a minimum of one (1) year related experience
Job ID : 2069
Position Summary

• This position has limited guaranteed hours with the typical minimum being 15-25 hours per week. This position cannot accommodate someone currently working in a full-time position because individuals are required to be on call and work Monday-Friday between the hours of 5:30a.m.-11:05p.m., Saturdays 6:45a.m.-12 Midnight and Sundays/Statutory Holidays 7:45a.m.-7:00p.m. The position can accommodate another part-time job or commitments such as university classes.*

This position receives, processes and dispatches requests for paratransit services through the operation of a computerized scheduling system. This position reports to the Paratransit Coordinator. Duties & Responsibilities
Typical duties include:
Receive and process same day, advance, group and subscription booking requests and cancellations from passengers.
Update passenger registration information.
Communicate cancellations, additions, transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.
Schedule daily operator assignments and ensure schedules are received by assigned operators.
Provide registration and policy/procedure information to passengers.
Provide emergency coordination in case of an accident or other road incident.
Tabulate data respecting performance indicators.
Assist in the training and orientation of new staff.
Provide verification of fares.
Schedule passengers for on demand trips.
Perform related duties as required. Education & Experience
Typically the knowledge, skills and abilities required for this position are obtained through completion of Grade Twelve (12), and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs, along with experience in radio operations, telephone service, customer service and working with persons with disabilities. Experience in transportation is desirable. Knowledge, Skills & Abilities
Candidates should possess:
Thorough knowledge of the City of Regina geography.
Thorough knowledge of scheduling and dispatch procedures.
Knowledge of the transportation needs of persons with disabilities.
Ability to participate effectively as a part of a team.
Excellent communication skills.
Excellent customer service skills.
Ability to communicate effectively by providing clear, concise and accurate information to the to the general public and other City personnel.
Ability to operate computers including word processing and menu-driven computerized software programs.
Ability to maintain close attention to detail under high volume work situations.
Ability to tabulate and maintain records.
Ability to multi-task.
Ability to be called in on short notice to work shifts.
Notes:
In-person testing will be done to evaluate knowledge, skills and abilities.
Candidates selected for an interview will be required to provide proof of acquired education.
In accordance with the City of Regina’s Criminal Record Check Policy, the position requires that the successful candidate provide a satisfactory Vulnerable Sector Criminal Record Check as a condition of employment.
✓ Note: Testing may be done to evaluate knowledge, skills and abilities.
✓ Note: As per the City of Regina's Criminal Record Check Policy , the successful candidate is required to provide a satisfactory criminal record check.
✓ Note: Successful candidates will be required to provide proof of acquired education.
Jurisdiction: Local 588
Division: City Operations
Department: Transit & Fleet
Hourly Salary: $19.11 - $ 31.54 ($19.11 training rate for first 120 hours, first year rate will be $26.11 after 120 hours)
The City of Regina acknowledges that we are on Treaty 4 Territory, and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and the homeland of the Métis Nation.
We want to show our recognition and respect to the Nations and the ancestors of this territory, we are grateful for the privilege to be here, to co-exist. We recognize that much of the harms of the past have shaped our relationship; we are committed to our work of building trust. We hope for good and everlasting relationships to create true partnerships with Indigenous peoples.
Regina is committed to employment equity and accessibility. We encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities and persons of all sexual orientations and gender identities/expressions.
Note: The City of Regina strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Talent at 306-777-7550 or by email at Talent@regina.ca .