Claims Advisor - Realty

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Claims Advisor to join our team in our Montreal office!

As a Claims Adjuster, you will be responsible to act as a liaison between the customer and the insurer in the resolution of all claims and perform all tasks related to the fair and equitable settlement of claims. In addition, you will be called upon to answer our customers' questions and assist them in the process of settling claims under the syndicate's deductible.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a Claims Adjuster

• Gather the circumstances and briefly establish the extent of the damage in order to guide the insured through the claims process, right from the start of the file.
• Study contracts and obtain all the facts in order to provide the insurer with the information.
• Assist the insured in the progress of the file, to ensure that tasks are carried out correctly and within reasonable deadlines.
• Meet with responders at the scene of a loss.
• Assist the insured in managing liability notification letters.
• Analyze the insured's chances of recovery, in accordance with current legislation.
• Analyze claims and coverages, and recommend solutions to coverage problems.
• Provide technical expertise to internal and external clients regarding claims coverage.
• Negotiate settlements with the contractor on behalf of the insured for losses under the deductible.
• Inform the customer of the status of the payment claim.
• Enter and maintain file information in the LEO system.
• Maintain accurate records and documentation for each claim
• Establish and maintain excellent working relationships with adjusters, third-party insurers, and suppliers.
• Anticipate certain problems in order to act proactively with those concerned.
• Develop and distribute claims notification reports identifying major losses, and frequency trends for management and/or customers.
• Support colleagues with claims for problematic files and difficult situations.
• Monitor the progress of a file in order to reduce processing time.
• Participate in presentations to customers, potential customers, and/or associations.
• Perform other duties as required.

Our Ideal Candidate

• A minimum of 2 years of experience in claims management.
• Commercial lines adjuster license.
• Good project management and presentation skills.
• Customer and service-oriented.
• Bilingual with strong verbal and written communication skills in French and English.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

More about us

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.