Address
Form of workOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Coordinator, Operations, to join our growing team!
What you'll do here:
Listen to live and deferred calls in order to calibrate calls and coach agents on an ad hoc basis.
Hold coaching meetings on call quality and integrity on a monthly basis with all agents.
Ensure the continuous improvement of customer service by targeting the needs of agents and being responsible for the implementation of action plans to achieve the performance objectives of the team.
Coordinate daily operations and participate in various projects in support of the unit director.
Generate various performance reports.
Manage the technical administration of our platforms while maintaining direct contact with our service provider.
Actively participate in the recruitment of new agents as well as the planning of their training and integration.
Design and deliver refresher training to agents.
Plan, coordinate and optimize the schedules of our employees according to the needs of the team.
Identify the actions needed in real time to optimize team performance.
Ensure effective communication with the various provinces and departments in order to achieve the level of service established by the company.
Identify the actions required in real time to optimize the performance of technological tools and keep track of problems encountered.
What you bring to the table:
A college diploma or a university degree is preferred
1-2 years of relevent experience preferred
Good knowledge of Excel, Word
Knowledge of database management (an asset)
Can multitask and be organized
Be customer-oriented
Demonstrate autonomy and flexibility
Demonstrate thoroughness and attention to detail
Team-oriented and strong commitment
Can make quality decisions at the right time
Excellent learning skills and adaptation to change
Can manage stress well
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:
Inspiring leaders and colleagues who will lift you up and help you grow
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.
