Claims Examiner, Intact Public Entities

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of.

Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value added services. We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise. 

As a Claims Examiner, your work will have a big impact on handling a diverse range of claims, from casualty liability claims and first-party property. You will work closely with senior claims colleagues, and you will be relied upon to utilize your excellent communication skills and executing best practices to provide direction for settling and managing claims. In addition, major responsibilities include:

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed.
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims.
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim.
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication.
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols.
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management.
• Promptly update reserves, request payment, and respond to correspondence from external parties.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
• Attend mediations, pre-trials, and other litigation milestones with counsel as necessary.
• Adhere to all internal Claims Best Practices.

What you bring to the table

• 3 + years of related experience with a strong emphasis on casualty liability handling as well as insurance litigation.
• CIP (or working towards) or equivalent experience or designation.
• Legal background would be an asset but not required.
• Excellent understanding of insurance coverage issues.
• Proven exceptional communication and time management/organizational skills.
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment.
• Demonstrates a passion for customer service with strong written and verbal communication skills.
• Demonstrates strong problem solving, analytical and priority management skills.
• Experience handling municipal claims an asset. Adept at working in a paperless environment.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.