Claims Manager - Casualty

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Manager, Casualty to join our growing team!

As a Claims Manager, Casualty, you will lead a team of Unit Managers responsible for managing the day to day casualty operations.  Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your teams. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.  Your core values are a great fit with ours:  Integrity, Respect, Excellence, Customer-Driven and Generosity.  

What you'll do here:   

• Oversee the day-to-day operation of your teams to achieve essential business goals and meet customer service expectations. 
• Work closely with your Director to develop strategies, long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Develop and implement in collaboration with others strategic business plans to achieve key business goals relating to indemnity control, technical excellence, engagement and recruitment.
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide effective leadership, motivate staff and be responsible for coaching unit managers on technical and professional skills and delivering performance feedback.
• Develop, recommend and implement management and organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements.
• Liaise with national Claim Managers, Casualty on technical and administrative issues.
• Act in a consultative and advisory capacity with unit managers and teams and provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• Experience  with liability claims.
• Completed or working towards a Chartered Insurance Professional (CIP) designation/s, CFE or CRM designations (preferred).
• Proven leadership skills with experience coaching and mentoring.
• Skilled in the Intact Leadership Success Factors: Live Our Values; Care for People; Be Open and Honest; Take Accountability; Drive Change.
• Positive attitude while adapting to changing priorities and taking ownership of work.
• Self-starter with the ability to work independently under minimal supervision.
• Strong leadership, project management and change management skills .
• Ability to multitask and juggle competing priorities.
• Advanced analytical and decision-making skills
• Advanced knowledge of the insurance legislative framework in all Atlantic provinces.

This posting expires 15/Mar/2024 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid 

#LI-MS1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.