Claims Quality Review Specialist

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance team within the Claims Technical and Compliance group. The position can be located in Atlanta, Boston, Chicago, Dallas or Houston.

This position entails regular communication and collaboration with multiple internal stakeholders. The successful candidate values building positive relationships while helping to ensure the high claims handling standards expected at BHSI globally.

Duties & Responsibilities:

• Responsibility for reviewing and evaluating closed and open claim files in multiple regions and for multiple lines of business against the BHSI Claims Service Standards to ensure that company procedures are followed. This will include claims handled by TPA’s on behalf of BHSI as well as claims handled by our internal claims staff.
• Completion of calibration reviews in multiple lines of business and multiple regions. Compiling and communicating trend information obtained as a result of the calibration reviews to various claim leaders.
• Assist with administration, development, and maintenance of claim Quality Review system.
• Create and distribute monthly and ad hoc analytics and compliance reports.
• Choose, assign, and track completion of claim file reviews completed by internal stakeholders.
• Conduct trend analysis and prepare specialized analytic reporting for multiple lines of business and regions, including accounts handled by TPA’s.
• Develop continuous improvement recommendations and work with claims management to implement continuous improvement initiatives.
• May be called upon to support product development/enhancement and other projects as needed.

Qualifications, Skills and Experience:

• Three to five years of experience handling claims for a commercial insurance carrier.
• Excellent interpersonal communication skills.
• Ability to thrive in a team environment and handle multiple tasks simultaneously.
• Ability to manage time effectively, set priorities and meet deadlines.
• Strong communication (verbal and written) and interpersonal skills.
• Must be service and risk-management oriented.
• Proficient in MS Word, Excel, and Power Point.
• Travel may be required and will vary depending on business needs and caseload.
• May be asked to perform other duties as required by management.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.