Address
Form of workPosting Date:
Posting Number: 63217
Work Location Type: Hybrid
Job Code: 260
Location: Dieppe
Reports to:Claims Supervisor
It's not a package. It's a promise®.
As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Job Description
- Respond to incoming customer claim inquiries in a courteous and timely manner
- Accurate and timely processing of customer claims for loss or damage
- Research information and work with Team Leaders to provide acceptable resolution for the customer while supporting company policies and procedures
- Identify and report loss or damage trends in the organization as required
Qualifications
- Biligualism an asset
- Previous related customer service or claims experience is an asset
- Ability to work well in a fastpaced environment
- Excellent communication skills(verbal & written), including welldeveloped, professional telephone skills
- Excellent problem resolution skills
- Sound reseach abilities
- Good organizational and interpersonal skills
- Demonstrated teamwork abilities
- Confidentiality
- Strong multi-tasking abilities (demonstrated initiative and problem-solving abilities)
- Biligualism an asset
- Previous related customer service or claims experience is an asset
- Ability to work well in a fastpaced environment
- Excellent communication skills(verbal & written), including welldeveloped, professional telephone skills
- Excellent problem resolution skills
- Sound reseach abilities
- Good organizational and interpersonal skills
- Demonstrated teamwork abilities
- Confidentiality
- Strong multi-tasking abilities (demonstrated initiative and problem-solving abilities)
POSTING DETAILS
Location: 540 - Moncton Cust Care
Working Conditions: Call Centre
Posting Number: 63217
Reports to: National Claims Manager
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Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability,
Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
