Client Relations Representative - Customs Customer Support

Are you looking to work at a dynamic and technologically progressive organization? We are Canadian customs brokers, consultants & freight forwarders who provide personalized experienced customs clearance for importers and exporters. We are currently recruiting for a Client Relations Representativefor our Head Office located in Winnipeg, Manitoba!

With nearly 40 years of industry experience, Border Brokers, has been providing superior personalized service to importers and exporters from around the globe. At Border Brokers, we design procedures to make customs clearance simple, customizing plans to our client’s specific needs. Utilizing direct points of contact, in-house specialists, and proprietary innovations, we maintain a level of service that sets us apart.

Check us out at https://borderbrokers.com

Job Summary:

Onboarding new clients, taking incoming calls, identifying customer issues, diagnosing problems, collaborating with the Client Relations team, updating of records, ensuring Border Brokers level of customer service is met.

Responsibilities:

• Showcasing excellent ability to handle multiple tasks efficiently while remaining accessible to our clients through daily operations
• Accountable for monitoring and devising effective solutions to attain the best outcomes
• Collaborating closely with various departments and representatives to strengthen and sustain current business and relationships
• Managing all incoming calls and delivering exceptional client service
• Overseeing administrative matters related to client service
• Educating our clients about CARM, Border Brokers services, and industry advancements
• Offering receptionist support and performing additional assigned responsibilities when needed
• This position is in-office, or potentially an in-office/at-home hybrid schedule; reliable transportation to and from the office is required

Education and Qualifications:

• High school diploma or equivalent
• Strong Customer Service experience is required
• Excellent oral and written communication
• Good organizational and problem solving skills
• Attention to detail and ability to be thorough
• Computer savvy and working knowledge of MS Office
• Confidentiality

Type of Person Who Will Succeed in this Role:

• Positive and Outgoing – a concise and friendly communicator
• Strong drive to help others
• Experience in Customs Clearance is preferred

Next Steps:

If you think this position is for you – please send your resume and a cover letter with your relevant work experience describing why you are you a good match for this role.

We encourage applications from all qualified individuals and believe strongly in diversity and employment equity.

Job Types: Full-time, Permanent

Salary: $33,000.00-$36,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 2 years (preferred)

Ability to Commute:

• Winnipeg, MB R3H 0T8 (required)

Work Location: In person