Client Service Supervisor

Responsibilities

Tasks

• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Identify training needs and train workers in job duties and company policies
• Resolve work-related problems and prepare and submit progress and other reports
• Address customers' complaints or concerns
• Conduct surveys and analyze data
• Arrange for maintenance and repair work
• Assess client’s needs and resources to recommend the appropriate goods or services

Experience and specialization

Computer and technology knowledge

• MS Office

Area of specialization

• Customs services

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Interpersonal awareness
• Organized
• Team player
• Analytical