Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight has an opportunity for a Client Services Coordinator to join our team based in Montréal, Québec. As a Client Services Coordinator you will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically. Within the Operations team, you will handle all client inquiries and communicate with clients and overseas AHK offices in a professional, accurate and efficient manner. It is essential that you have excellent time management skills, administration experience and client relationship building capability in order to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Effective verbal and written communication skills. Excellent communicator at all levels.
• Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both in Canada and overseas.
• A team player with dignity and due respect for fellow colleagues.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation and time-management skills with a good attention to detail and accuracy.
• IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.
• A proactive approach working from your own initiative.
• High attention to detail.
• Time management skills.
• Proactive approach to first class customer service delivery.
• Inquisitive / willingness to learn and develop skills and knowledge.
  
• Problem solving.
• Willingness to go the extra mile in order to maintain service delivery and client satisfaction.
• Ability to work independently and as part of a wider team in order to fulfil customer and business expectations.

Desirable

• Working knowledge of inspection and supervision.
• Good commercial understanding and appreciation of factors involved in delivering a first class customer service.
• Working knowledge of quality services and the factors involved in delivering a quality service.
• Working knowledge of basic profit and loss systems.
• Experience within a customer service or customer facing environment.

Required Qualifications

• High school diploma (minimum).
• Sound knowledge of Microsoft Excel and Google suite applications.

Travel Requirements

• In accordance with business needs.

BENEFITS

On joining the Company, you will be eligible to join our Employee Benefits Program. Key features of the Employee Benefits Program include:

• Life Insurance and Accidental Death.
• Critical Illness.
• Long Term Disability.
• Health Care.
• Dental Care.