Client Support Representative

Summary:
The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

Roles and responsibilities:

• Greet clients and direct them to the appropriate agency staff
• Act as primary telephone contact by receiving, redirecting callers and managing voicemail
• Obtain, verify and record client information as required
• Monitor incoming email and daily work lists and distribute appropriately
• Proactively contact clients for numerous follow-up activities
• Accept, process and deposit all payments
• Provide a full range of administrative support services including filing, faxing, photocopying, incoming/outgoing mail, courier service, order/purchase supplies and other support as required

Working Conditions:
Physical:

• Regular office environment

Qualifications and Skills:

• Administrative Assistant program or administrative experience is an asset
• General Insurance License may be required on the future.
• Customer service experience or related business experience is preferred
• Skilled in communication (verbal and written), strong interpersonal skills, organizational and time management skills
• Candidate must be comfortable in a technology dependent environment including proficiency with Microsoft Office
• The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.

*We are accepting in person resumes as well. Our office hours are 9am to 5pm Monday to Friday. Feel free to stop by the office to drop off your cover letter and resume.*

Work Remotely

• No

Job Types: Permanent, Full-time

Salary: $19.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Experience:

• customer service: 2 years (preferred)

Work Location: In person