Client Support Representative - Systems

Work setting

• Willing to relocate
• Help desk
• Private sector
• Office building
• General office
• Freight company

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide job training and support
• Research and document data requirements, data collection and administration policy, and data access rules
• Perform data entry
• Professionalism in customer service
• Knowledge of highway trucking and associated rules and regulations

Experience and specialization

Computer and technology knowledge

• Internet
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• Communication software
• Image editing software
• Spreadsheet
• Salesforce

Area of work experience

• Quality assurance or control

Type of industry experience

• Trucking

Sales experience

• Call centre

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Long term benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Paid time off (volunteering or personal days)
• Parking available