Client Support Worker

Bulletin D2024-03

The District of Nipissing Social Services Administration Board is hiring!

Client Support Worker- Temporary (Up to 12 Months)

North Bay

Do you aspire to have a fulfilling position in the human services delivery environment and to make a difference in the lives of the people in our community? The District of Nipissing Social Services Administration Board (DNSSAB) prides itself on putting people first. Here at the DNSSAB, we strive towards a future of healthy, sustainable communities within our region. To achieve this, we are looking for a talented Client Support Worker to add to our exceptional Social Services team. The Client Support Worker is responsible to assist designated frontline staff by gathering accurate and detailed information from applicants for a program or service delivered by DNSSAB, including providing clerical reception support to the customer service counter, switchboard and cheque pick- up window. The position provides optimal quality customer service through strong working knowledge of programs and services, attention to detail, applicable federal, provincial and municipal legislation, policy and procedures, community resources and a variety of computer programs and software.

Qualifications:

• Post-secondary Diploma in Social Services, Human Services or related field or acceptable combination of education and experience;
• Two (2) years’ experience in a front-line role in a human services environment, preferably in a social service setting;
• Comprehensive knowledge of applicable Federal, Provincial and Municipal Legislation, policy, procedures and programs within DNSSAB;
• General knowledge of special needs/requirements of client populations accessing programs and services delivered by DNSSAB;
• General knowledge of the full range of community resources;
• Detail oriented with keen observation skills;
• High-level proficiency in desktop applications including Microsoft Office Suite;
• Ability to interpret and explain legislation, policy and procedures;
• Ability to communicate effectively and tactfully both oral and written;
• Fluently bilingual in English and French is an asset;
• Ability to work in a stressful, fast-paced environment and recognize emergency situations;
• A valid Ontario Driver’s License and a vehicle for use on the job.

Must be legally eligible to work in Canada. Police Record Check within three (3) months is a requirement.

Applications for the above position will only be accepted through the Plum Recruitment Tool up to 12:00PM, Thursday, January 25th, 2024. Please follow this link https://bit.ly/48UhtRn to apply now! You will be required to create a profile and complete an assessment prior to uploading your cover letter and resume. Your profile will allow you to stand out from your fellow applicants for your unique skillset. See how bright your future could be. Come join our team and help make a difference in the lives of the people we serve!

DNSSAB is an equal opportunity employer. In accordance with DNSSAB’s Accessibility Policy, accommodations will be provided in all parts of the hiring process. Applicants are encouraged to make their needs known to Human Resources in advance.

We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed.

Job Types: Full-time, Fixed term contract

Salary: $51,455.89 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Wellness program

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-01-25