Clinic Coordinator (Remote)

About the Company:

Rainbowcounselling is a growing virtual psychotherapy clinic who primarily supports the 2SLGBTQI+ community. We are seeking a Virtual Clinic Coordinator to support the clinic's day-to-day operations.

Job responsibilities:

• Act as first point of contact for client inquiries regarding therapy support
• Respond to emails, inbound calls and client concerns
• Scheduling and booking appointments
• Generate invoices and receipts
• Assist with finances, including the processing of payments
• Complete consultations with clients to support internal referrals
• Create social media content related to psychology and affirming 2SLGBTQ+ mental health practices as well as marketing initiatives
• Support onboarding of new associate therapists
• Generating metric reports of consults to bookings
• Maintain strong communication with clinic director
• Acts as liaison between team of clinicians, director and clients

Qualifications:

• 2 years experience/ knowledge in the field of Psychology/Social Work/Counselling
• Diploma or Degree in Social Work/ Social Services Field or relevant experience
• Proficiency in Microsoft Office, Outlook & Excel
• Excellent written and oral communication skills
• Exceptional customer service & client coordination skills
• Ability to prioritize & organize time and tasks efficiently
• Ability to handle sensitive information with confidentiality
• Knowledge of the field of therapy and affirming 2SLGBTQ+ mental health practice

Job Type: Part-time

Salary: $20.00-$22.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• We are seeking to urgently fill this position, are you available to start immediately?

Experience:

• Customer Support: 3 years (required)
• Mental Health/Social Services: 2 years (required)

Work Location: In person