Clinic Operations Manager

Three Cedars MD is a thriving Family Medicine Clinic in beautiful Sidney, BC. Established in 2021, our freshly renovated clinic has expanded to be home to five friendly and collegial family physicians. We are seeking a motivated and detail-oriented Clinic Manager to lead our team. The successful candidate will have relevant experience working in a medical office or related setting and have a demonstrated ability to lead others, manage conflict with sensitivity, and be prepared to manage all day-to-day operations of a medical clinic. Management experience or extensive experience as a Medical Office Assistant is essential, a combination of both would be preferred. Please send resumes to lasplin@outlook.com.

GENERAL RESPONSIBILITIES:

Human Resource Functions

· Recruit, train, support and supervise clinic MOA staff in a dynamic clinic setting and address HR issues as needed in conjunction with the Leadership Team.

· Manage administration needs and implement set policies and protocols.

· Facilitate onboarding and provide orientation for new clinical staff as needed.

· Coordinate MOA scheduling and staff payroll.

· Coordinate additional team supports including seasonal student positions.

· Act as a backup for front office staff when needed.

· Plan for, execute, and report annual staff performance reviews.

Clinic Operations

· Coordinate daily operations, monitor supply inventory, and ensure all clinical equipment is in good working order.

· Develop and maintain knowledge of resources for medical supplies and equipment, and manage vendor related relationships.

· Coordinate office supply purchases.

· Manage physical site needs and third party user contracts including janitorial services, rental use, and tenant issues.

· Support the coordination of Island Health and other partners' interests.

· Support daily technology and IT systems related needs.

· Support the maintenance of clinic records by supporting EMR user needs.

· Evaluate clinical operations and work with the Leadership Team to improve systems and procedures to maintain high-quality patient care and efficient operations.

· Regularly attend team meetings and report on concerns, ideas for improvement, and facilities or clinic site issues to the Leadership Team.

· Perform other duties within the scope of the position as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

· Minimum of two year’s work experience in a clinical setting; supervision experience preferred

· Must possess effective communication, interpersonal and organizational skills

· Must possess strong decision-making skills, diplomacy, tact, and flexibility

· Must possess strong aptitude for IT systems with experience with Electronic Medical Records (MYLE preferred)

Job Type: Part-time

Salary: $34.00-$38.00 per hour

Expected hours: 20 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sidney, BC V8L 4R5: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Medical office: 2 years (preferred)

Work Location: In person