Founded by a team of passionate nurses, Lavender is rethinking mental health. We offer online psychiatry and therapy delivered by expert nurse practitioners with the goal of increasing access to care in a way that is kind, simple and backed by science. We have a team of more than 90 located across the United States, Canada and the Philippines. To learn more about Lavender please visit our website.
The opportunity
Hours, location and benefits:
40 hours per week, 9 a.m. to 5 p.m. This role is remote with a preference for candidates to be based in Calgary, Alberta.
Must have your own computer that can be used for work, high-speed internet and a quiet, professional space to work from home.
Competitive compensation based on experience and full benefits package covered by the company.
Responsibilities:
Clinical Applications Strategy
- Apply understanding of the health system, clinical workflows and processes to provide recommendations for product and process improvement
- Develop strategy to improve integration between Clinical SaaS products to improve client and clinician/staff experience
- Build and maintain information databases and dashboards to support reporting and decision making
- Anticipate future clinical requirements and identify needed product and service changes
- Stay up to date in the latest healthcare SaaS products and trends with a bias towards innovation
- Liaise with members of the assigned areas/departments and software vendors to troubleshoot problems, assess priority, evaluate alternatives and implement solutions
- Prepare implementation plans and schedules, including resource requirements
- Install and configure clinical and health information systems
- Develop and document system processes and procedures
- Provide support related to clinical and health information software applications
- Lead and participate in product testing and evaluation
- Ensure sandboxes are maintained and up to date for each major system
Training and Support
- Evaluate training requirements and provide required training for new users and to support ongoing education related to system upgrades and new technology
- Act as SME of all clinical systems and advise the team of what can and cannot be done and level of effort required for implementation, as well as possible work-around solutions
- Responsible for user access management of clinical systems
The Candidate
- University degree in healthcare, nursing or a health informatics discipline
- Minimum of three years of related experience in clinical information systems administration
- Demonstrable knowledge of healthcare systems design and integration using best of breed SaaS products for optimized user journeys
- Experience in product design and configuration
- Experience in business process analysis, mapping, and reengineering
- Experience with process improvement, change management or project management
- Bias towards continuous improvement and innovation
- Self-starter and solutions driven, with an ability to work independently while providing timely updates to leadership
- Strong organizational and time management skills
- Understanding of HIPAA regulations and HL7/FHIR requirements
We thank all applicants that apply but please note only those that are shortlisted will be contacted for an interview.