Clinical Informatics Specialist

The Company

Founded by a team of passionate nurses, Lavender is rethinking mental health. We offer online psychiatry and therapy delivered by expert nurse practitioners with the goal of increasing access to care in a way that is kind, simple and backed by science. We have a team of more than 90 located across the United States, Canada and the Philippines. To learn more about Lavender please visit our website.

The opportunity

Lavender is currently seeking a Clinical Informatics Specialist. The Clinical Informatics Specialist is a subject matter expert in clinical information systems design, configuration and change management. Reporting to the IT Systems Administrator, this role informs the technology team on opportunities to help improve the client and clinician journey at Lavender, including responsibility for configuring clinical and client outreach systems, improving interoperability, refreshing templates and tools, and launching new apps that support evidence-based care and high quality telehealth psychiatry standards. The Clinical Informatics Specialist will be the product owner of all clinical systems including but not limited to the Electronic Medical Record and ePrescribing platform and therefore will be responsible for product release cycles, change management, training, and documentation.

Hours, location and benefits:

40 hours per week, 9 a.m. to 5 p.m. This role is remote with an option to work out of the Calgary office, so preference will be given to candidates in Calgary, Alberta.

Must have your own computer that can be used for work, high-speed internet and a quiet, professional space to work from home.

Competitive compensation based on experience and full benefits package covered by the company.

Responsibilities:

Clinical Informatics Strategy

• Apply understanding of the health system, clinical workflows and processes to provide recommendations for product and process improvement
• Integrate digital platforms to improve client and clinician/staff experience
• Build and maintain information databases and dashboards to support reporting and decision making
• Anticipate future clinical requirements and identify needed product and service changes

Product Development and Implementation

• Liaise with members of the assigned areas/departments and software vendors to troubleshoot problems, assess priority, evaluate alternatives and implement solutions
• Prepare implementation plans and schedules, including resource requirements
• Install and configure clinical and health information systems
• Develop and document system processes and procedures
• Provide support related to clinical and health information software applications
• Lead and participate in product testing and evaluation
• Ensure sandboxes are maintained and up to date for each major system

Training and Support

• Evaluate training requirements and provide required training for new users and to support ongoing education related to system upgrades and new technology
• Act as SME of all clinical systems and advise the team of what can and cannot be done and level of effort required for implementation, as well as possible work-around solutions
• Responsible for user access management of clinical systems

The Candidate

• University degree in health care or a health informatics discipline
• Minimum of three years of related experience in clinical operations or clinical systems development
• Demonstrable knowledge of healthcare systems design, integration, interoperability standards, taxonomies and vocabularies
• Experience in product development and/or specification
• Experience in business process analysis, mapping, and reengineering
• Experience with process improvement, change management or project management
• Orientation to continuous improvement
• Self-starter with an ability to work independently while providing timely updates to leadership
• Strong organizational and time management skills
• Understanding of HIPAA regulations and HL7 requirement

We thank all applicants that apply but please note only those that are shortlisted will be contacted for an interview.