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SalaryTitle: Clinical Program Coordinator
Employment Terms: Regular full-time
Schedule: Monday to Friday – 9am to 5 pm (35 hours/week). Evenings and weekend hours can be expected
Salary Range: $57,538 - $67,692 per year, plus benefits and HOOPP pension plan
Expected Start Date: Immediately
Reporting to: Manager, Integrated Services and Care
Location: Health Access Thorncliffe Park (HATP) sites
Background:Heath Access Thorncliffe Park (HATP) is committed to providing coordinated Health & Wellness services to the Thorncliffe Park community. It is a community driven initiative aimed to enhance interdisciplinary comprehensive primary health care, improve access to health, social and community services in Thorncliffe Park. HATP is an innovative partnership between Flemingdon Health Centre (FHC) and TNO-The Neighbourhood Organization (TNO) funded by the Ontario Health- Toronto region. This position is focused primarily on serving with FHC. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. FHC provides a range of health-related services based on the social determinants of health with extensive community engagement. At FHC, we know that health is about much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence, and collaboration & partnerships.
Position Summary:The Clinical Program Coordinator would be committed to playing an integral role in the operations of HATP. In collaboration with the Medical Director and Clinician Lead, the Program Coordinator is responsible for the overall implementation, management, and evaluation of programs and services delivered by HATP. The coordinator also provides administrative support to providers by handling patient and staff related functions to ensure that the maximum amount of providers’ time is directed at patient care. The Clinical Program Coordinator is a member of the management team and will be responsible for managing and liaising with the Clinical Team, Administrative Team, Data Management Team, committees, and other stakeholders internal or external and Partners. Please note, we have a preferred candidate for the role who has the required qualifications and experience.Responsibilities:
The Clinical Program Coordinator works closely with the Manager, Integrated Services and Care, Medical Director and Clinician Lead to set standards for, provide direction to, and oversee the administrative/clinical team:
- Schedule providers in-clinic to ensure sufficient staffing is available (including during staff absences)
- Facilitate solutions to meet the needs of in-clinic providers including managing equipment, staffing, administration, and IT infrastructure
- Improve clinical practices by undertaking needs-assessments pertaining to patient care delivery and utilizing results
- Communicate with team members daily to address ad-hoc needs
- Schedule and conduct quarterly program meetings with providers
- Lead team discussions to update and modify administrative guidelines and procedures
- Ensure administrative guidelines and procedures are well documented
- Supervise Medical Secretaries & provide back up as needed
- Ensure staff delivering client services have the administrative support, resources and tools required to work effectively and efficiently
- Coordinate the interface and improve flow between the Clinical, Administrative, Program and Management teams
- Support on-site staff from partner agencies who provide services at HATP, and bring issues forward to the appropriate team for discussion
- Support and coordinate execution of Quality Improvement planning with appropriate teams
- Interface and liaise with Clinical and Management teams at FHC, and TNO’s other sites, and committees as appropriate
- Support Teams meetings by scheduling, preparing agendas and minutes, and distributing meeting materials
Case Management Support
- Support Clinical Programs through team-based, patient-centered practices that meet professional and best practice standards of care
- Provide information and recommendations concerning clinical operations, risk management, and relations with the community and patients
- Coordinate report completion and correspondence with clients
Human Resources
- Provide supervision of medical secretary team including training, retention, celebration, and performance improvement
- Assist in the developments and/or acquisition of appropriate resources and provide training and orientations as needed
- Participate in workload measurements to help in facilitating an equitable distribution of work among clinicians
- Participate in hiring staff as needed
Data & IT
- Relay data requests and other relevant issues from the team to the Decision Support Specialist (DSS)
- Review data with DSS prior to presenting with the Clinical Team
- Escalate issues to IT Service Provider
- Assist staff with immediate computer/equipment issues
- Troubleshoot log in issues with username/passwords
- Troubleshoot lab machine issues
Other
- Communicate with related healthcare organizations to promote the coordination and/or planning of local healthcare services
- Collaborate with other HATP team members and physicians to plan, implement, and evaluate HATP's multidisciplinary and outreach programs
- Participate in interdisciplinary meetings as required
- Responsible for pandemic inventory and supplies, in collaboration with the HATP RNs
- Other responsibilities will be assigned as required to support the team and program
- A university degree in a related community health related discipline (e.g. Public health, Social Work, Registered Nurse) or an approved equivalent of education and relevant experience.
- 3+ years of experience on clinical process implementation, and programs and services evaluation
- Experience with Electronic Medical Record (EMR) preferably Telus PS Suite
- Experience in managing a busy inter-professional health care team in a multi-site healthcare setting
- Experience in supervision administration staff is an asset
- Superior interpersonal skills in organization, research, evaluation, time management, communication
- Demonstrate conflict resolution and proactive problem-solving skills
- Strong track record in developing efficiencies and leading the development and evaluation of programs in a healthcare setting.
- Desire and ability to update knowledge and skills through various means, including technology-based opportunities, courses, workshops, and conferences
- Ability to welcome change and manage it innovatively
- Ability to work independently and manage a team, with little direction and support
- Ability to plan and organize own workload to maximize office efficiency
- Vaccines (COVID-19 and others) are a requirement of the job pursuant to the Ontario Human Rights Code
Application Process: Please submit your cover letter and resume by 5 p.m., March 10, 2024, online.
HATP – Health Access Thorncliffe Park is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities, and people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity-seeking groups to apply.
