Complaints Specialist - Customer Service

Work setting

• Internet/Web services company
• Advertising, marketing and public relations agency

Responsibilities

Tasks

• Address customers' complaints or concerns
• Receive and log complaints
• Answer clients' inquiries and provide information
• Answer written and oral inquiries
• Explain procedures, risks and benefits to clients

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Adobe Photoshop
• Spreadsheet
• MS PowerPoint
• Linux
• JavaScript
• CSS
• Computer programming
• HTML editing software
• Electronic mail
• InDesign
• MS Office
• Social Media
• WordPress

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Repetitive tasks

Own tools/equipment

• Cellular phone

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Initiative