AddressDescription
Overview
The Saskatchewan Research Council (SRC) is seeking a Computer Support Technician to join the Information Technology team to provide customer service and support related to various technologies across the organization.
Accountabilities
-Respond to service and support requests related to Windows desktop computers and servers, audio/visual/video conferencing, multi-function printers, smartphones, mobile devices (iPads), VoIP phone systems and cloud-based applications
-Assist SRC employees with cloud application issues in Microsoft Office 365 and Azure
-Set up systems and equipment, assist with computer system moves
-Train, maintain, troubleshoot and coordinate repairs with third-party vendors
-Specification, configuration and pricing for desktop systems
-Assist with the roll out of new technologies
-Manage software licensing and installation
-Assist with network maintenance and troubleshooting
-Troubleshoot computer hardware and software issues in person, remotely and via phone
Qualifications
-Previous technical experience with office equipment and desktop computer systems (Windows 10, Microsoft Office O365, Azure) is an asset
-Diploma or certificate in a computer-related program is an asset
-One to two years experience is preferred
-Understanding of remote-control tools for support and analysis
Skills
-Technical aptitude
-Strong problem solving skills
-Customer service-focused with strong communication skills
-Ability to work independently with minimal supervision
The chosen candidate will be required to provide an original Criminal Record Check that is satisfactory to SRC prior to the commencement of any employment duties. The Criminal Record Check must have been executed within the preceding 30 days of receipt.
