Conseiller(ère) principal(e) en communications internes

As Senior Internal Communications Advisor, you will act as strategic advisor to the internal clients assigned to you and for major projects of cross-functional and/or strategic scope. You will design, recommend and implement communication plans and tools adapted to your clients’ needs. Along with your colleagues, you will work to harmonize the strategies and practices of various actors within the organization to ensure greater consistency and efficiency. You will also collaborate on improving internal communication practices throughout the organization.

More specifically, you will:

Strategize

• Help develop and implement the organization’s annual internal cross-functional communication strategy and plan, mainly by representing the internal clientele assigned to you (corporate functions and/or business segments).
• Help identify topics or situations that should be addressed by the governance of the organization’s various communication hubs (internal and external) and, if necessary, make relevant recommendations.

Advise and support

• Provide strategic advice and credible and proactive advisory services, with the broadest possible perspective, primarily to the internal clients assigned to you, but also for other projects, depending on the advising team’s capacity.
• Work closely with the managers of the internal clientele assigned to you to assess their communication needs and propose a suitable combination of advice and support.
• Provide personalized internal communication coaching services to the company’s senior management.
• Identify and analyze internal target audiences and determine the best communication strategies for informing, mobilizing and engaging them.
• Anticipate the internal communication needs of internal clients under your responsibility by identifying opportunities and challenges.
• Develop, suggest and implement communication plans and tools adapted to the needs of corporate functions and business segments, while considering how they align with the organization’s priorities.
• Create and deliver communication tools and activities that help convey relevant messages to different internal groups, obtaining, as required, the assistance of different internal and external resources and coordinating/supervising their work.
• Help create content (e.g., identifying topics, key messages, program names and branding, etc.).
• Maintain efficient and proactive liaison with other partners who serve assigned clients (PATC, change management advisors, etc.).
• Help strategize and develop various internal events.

Improve the practice

• Work closely with other team members to harmonize and optimize the impact of stakeholder strategies and counter information overload. Ensure the consistency of internal, cross-functional communications and make sure they align with organizational priorities, respecting the established editorial line and favouring employee experience.
• Work closely with the practice leader to develop communication models, processes and tools that advance the aim of creating a culture of communication throughout the organization.
• Collaborate, as needed, on developing and implementing activities or tools for members of the internal communications community of practice.
• Promote and help to maintain and protect the company’s brand image and quality standards.
• Track and analyze the performance of various communication activities carried out under your leadership and suggest appropriate improvements.
• Monitor trends and innovations in organizational communications.

Desired profile

• Bachelor’s or master’s degree in communications or another relevant field.
• 8 to 10 years of experience in an advisory role in the internal communications field.
• Excellent ability to analyze, synthesize and explain complex matters in plain language.
• Strategic vision, political acumen, good judgment and the ability to reconcile the interests and contributions of different stakeholders.
• Strong written communication, organization, collaboration and leadership skills.
• Excellent knowledge of change management concepts.
• Curiosity, empathy and strong team spirit.
• Demonstrated problem-solving skills and ability to navigate ambiguity.
• Excellent command of French and English (oral and written) for frequent interaction with internal and external French- and English-speaking colleagues or partners across Canada and the United States.