AddressAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.
Your role
The Content Sales Consultant primarily contributes to the monetization of CBC/Radio-Canada’s archive by negotiating, facilitating, and troubleshooting paid content use requests from a wide variety of external parties such as content producers, museums, and individuals. This role requires excellent customer service and communication skills, time-management, an understanding of media rights, and the ability to work well with a wide group of colleagues.
What’s in it for you?
You’ll have the opportunity to contribute to a storied organization with a large role in Canada’s cultural landscape. You’ll work with a wide variety of customers from around the world on high-profile projects.
Additional responsibilities include, but are not limited to the following:
- Provide sales support to archive sales clients, following different workflows in English and French.
- Intake English archive use requests from external parties using the Jira ticketing system.
- Interact with potential and ongoing English clients throughout the sales cycle, from assessing needs initially to determining rights & pricing to fulfilling delivery.
- Interact with French clients with viable requests using Podio, and fulfill sales functions such as negotiating rights and executing paperwork.
- Draft content & clip license agreements and waivers directly, and work with Legal on more complicated paperwork when needed.
- Coordinate with Business & Rights to determine what restrictions are placed on content use, and whether clearances and other permissions are required.
- Work with internal media librarians to determine the availability of assets and obtain access (English), or to coordinate on project viability, content advice and selections (French).
- Liaise with business units to determine whether applicable requests comply with specific policies.
- Generate billing requests for Finance and assist with payment troubleshooting.
- Maintain accurate revenue records and centralized contract tracking.
- Within established parameters, negotiate rates for licensing archival clips with clients.
- Utilize internal systems such as Cumulus and Medoc Eureka to conduct research and access elements.
- Support the Client Sales Support representatives in Toronto and the other Content Sales Consultant in Montreal by handling overflow licensing requests and covering annual leave.
- Support Media Monitoring production on an ongoing basis, including by preparing regular transcripts.
- Provide overall administrative back-up for Media Monitoring production during annual leave.
We are looking for a candidate with the following:
- Bilingualism in English and French (verbal and written).
- Excellent customer service and external communications skills.
- At least two years of progressive experience in either sales & customer service and/or media libraries & archival research, as well as a demonstrated background or interest in revenue-generating activities.
- Knowledge of ticket-based customer support systems like Jira and Podio is an asset.
- Some experience working with legal templates is an asset.
- A level of education equivalent to a High school diploma or higher.
- Knowledge of media rights & clearances and content post-production is an asset.
- Knowledge of CBC/Radio-Canada is an asset.
- Ability to manage multiple time-sensitive demands and prioritize rapidly changing needs.
- Comfortable with independent work in remote conditions.
If this sounds interesting, please click on ''Apply online''. We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
