Contract Management Support Specialist (Bilingual)

Who we’re looking for

Role: Contract Management Support Specialist (Bilingual)

Program: Employment Ontario

Status: Permanent Full-Time

Location: Remote - Ottawa, ON

Like WCG, you believe in the power of work to transform lives. As a Contract Management Support Specialist, you’ll be responsible for playing an integral part in supporting the Contract Management team with a range of responsibilities including the coordination and administration of contractual relationships with Service Providers to ensure positive performance and compliance with contract requirements. You bring exceptional technical skills and business knowledge and work effectively with the organization’s internal and external stakeholders.

As a member of our strong and caring team, you work with your head—and your heart—to ensure staff have the knowledge, tools, and systems to do their jobs effectively.

What you’ll do

• Perform administrative tasks and provide general support for the Contract Management team
• Draft communications to external stakeholders in both official languages
• Coordinate logistics and provide administrative support for events (in-person and virtual)
• Organize file management and improve efficiencies in document storage infrastructure
• Contribute to continuous improvement efforts by supporting and assisting the Contract Management team with efficiency and effectiveness initiatives
• Work to continually improve organizational systems and process to maximize program efficiency, effectiveness, and productivity in support of enhanced client outcomes
• Prepare and analyze reports and share with the appropriate team members
• Review reporting and monitor performance and contractual compliance
• Act as the internal contact and maintain key stakeholder contacts database and relationships
• Liaise with key stakeholders on behalf of the organization
• Provide services in a manner that is welcoming, safe, and professional and ensures that client privacy is protected

What you bring

• Excellent communication skills including fluency in both English and French (verbal and written)
• 3+ years’ experience in office management or administration
• Previous experience in a service-related industry; experience in Employment Services an asset
• Strong digital literacy including social media and advanced Microsoft Office skills, with a focus on Excel
• Excellent customer service, diplomacy, and interpersonal skills
• Able to maintain composure during difficult and high-pressure situations
• Solid problem solving, prioritizing, and multi-tasking skills
• Above average administrative and organizational skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Must be able to work independently with minimal supervision
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check and security clearance
• Able to work in different locations and travel as required

What we offer

• Competitive salary of $50,000 to $55,000 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, see the full Job Description here.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYHOW! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

WCGEO