Coordinator, Off-Campus Housing and Settlement Support

Position Overview

International Student Services in Student Enrolment Services is currently seeking a Full-time Limited Term Coordinator for approximately 2 years.

The Coordinator, Off-Campus Housing and Settlement Support reports to the Manager, International Student Services with a dotted line reporting relationship to the Manager, Housing Services (Ancillary Services). The Coordinator will join a team of innovative and compassionate student services professionals who provide services and programs that contribute to student thriving at UCalgary. Regular working hours are Monday to Friday, 8:30 to 4:30 but occasional evenings and weekends are required, particularly during peak periods.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

• Deliver settlement advising to both undergraduate and graduate students.
• Provide accurate and timely information, work to maintain currency of knowledge related to Housing and Settlement Support services.
• Assist students with understanding complex information including government regulations, landlord/tenant rights and responsibilities, lease agreements etc.
• Identify students who may be encountering barriers to success and/or difficult transition issues and connect them with existing resources on campus.
• Support development and delivery of pre-arrival educational materials and workshops, and extended transition support programming, with emphasis on supporting new undergraduate and graduate students (within first year of study in Canada/at UCalgary).
• Coordinate and provide oversight of the Welcome Centre, including recruitment, selection and onboarding of student staff.
• Track and manage volunteers, including managing risk related processes, for student volunteers who support programming.
• Build and maintain a referral network of on-campus and external services to support students in their transition to study in Calgary.
• Work with on-campus and local partners to communicate comprehensive off-campus housing resources and options to UCalgary students.
• In consultation with marketing and communications colleagues in SES and Ancillary Services, create communications strategy for supporting students in understanding and navigating housing options and the rental market in Calgary.
• Source and review alternative housing providers (hotels, seniors organizations, homestay or home share options etc) with the goal of establishing and connecting UCalgary students to a comprehensive variety of viable housing options.
• Develop resources and tools to support students in their housing search.
• Offer 1:1 advising as required to students experiencing difficulty in finding appropriate housing.
• In collaboration with the student conduct office, support students experiencing conflict in their off-campus housing setting through the provision of training, facilitating roommate agreements, roommate mediation, and development of roommate resources.
• Develop and implement programming that facilitates potential roommate connections for students.

Qualifications / Requirements:

• A minimum of an undergraduate degree (bachelors level) is required.
• Experience advising students, with preference given to candidates who have experience supporting international students.
• Strong, engaging communication skills and the ability to effectively communicate complex information to both students and staff.
• Demonstrated strengths in public speaking and workshop facilitation.
• Skilled in problem solving, and effectively works collaboratively with others to resolve complex or systemic issues as identified.
• Strong inter-cultural competence and demonstrated effectiveness in communicating with diverse groups.
• Experience in program development and designing and delivering workshops for a student audience.
• Demonstrates emotional regulation and the ability to manage conflict and enact de-escalation techniques as required.
• Experience in program assessment/evaluation.
• Ability to thrive in a collaborative cross-functional and team setting.
• Volunteer management an asset.
• Multiple languages spoken fluently (in addition to English) an asset.

Application Deadline: March 14, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities , and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.