Cosmetic Clinic Inbound Call Center Consultant

JOB REQUIREMENTS

As an Inbound Call Center Consultant, you should possess exceptional organizational and problem-solving skills, with the ability to handle multiple competing priorities in a highly dynamic work environment. Additionally, it is important that you display excellent verbal and written communication. Specific qualifications for this role include:

• Cosmetic Clinic experience
• Comfortable engaging in conversation
• Highly adaptable to change
• Receptive to mentoring and coaching
• The ability to laugh and have fun!
• Basic computer skills including various webs based and software applications High School diploma or equivalent required
• Two years college education preferred
• Two years of consultative sales/customer service experience preferred
• A commitment to making sure we provide EXCELLENT patient care and customer service!

ADDITIONAL RESPONSIBILITIES FOR THIS ROLE INCLUDE:

• Generate leads and revenue by handling inbound phone calls, outbound phone calls, website based leads and other sources
• Assist Medspas and provide great patient care by handling appointment reminder outbound calls Create and maintain patient profiles, ensuring information is entered accurately and helpful for future patient review
• Enhance the customer experience by identifying sales and patient care needs and utilizing consultative sales techniques to provide the assistance necessary
• Maintain service knowledge in order to accurately assist patients in their patient journey
• Meet quantitative metrics and performance standards as defined by management.

Job Types: Full-time, Permanent

Salary: $23.00-$30.00 per hour

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus

Application question(s):

• Have you worked at any skincare clinics?

Experience:

• Customer service: 2 years (required)
• Cosmetic clinic: 2 years (required)

Work Location: Hybrid remote in Mississauga, ON L5R 4B8