Crematorium Attendant

Primary Responsibilities:

 Ensure a culture of high quality customer service for both internal and external customers.

 Treat all animals humanely and respectfully at all times; display kindness, compassion and empathy for both

people and animals.

 Receive deceased animals from members of the public and/or commercial clients. Travel in a work provided vehicle may be required.

 Collect deceased animals from members of the public and/or commercial clients.

 Safely operate the crematorium and associated machinery, and prepare cremains for return to clients.

 Ensure that cremains are returned to clients in a timely, efficient and well presented manner.

 Problem-solve and think creatively to provide a positive outcome for clients. Diffuse conflict when necessary.

 Ensure all required supplies are well stocked for cremation services.

 Monitor and maintain the crematorium machinery as per manufacturer standards.

 Maintenance of accurate and timely records/photographs (when required) of interactions with the public and/or

animals.

 Compliance with the rules of operation, policies and procedures established by the organization.

 Maintaining a high level of professional and respectful communication and co-operation with all other PAW staff, the public, volunteers, clients and customers.

 Follow all end of day procedures, ensuring that the building is suitably secured and alarmed prior to leaving the building empty of all personnel.

Secondary Responsibilities:

 Assist Maintenance personnel at such times where primary duties are not required.

 Assist the Animal Care Team where primary duties are not required.

 Support outreach and offsite adoption events.

 Assisting with the onboarding of new employees, providing support in the form of mentoring as needed.

 Ensuring progress towards completion of SMART goals assigned.

 Other duties as assigned.

Skills and competencies:

 Experience working with a commercial crematorium preferred.

 Knowledge of customer service principles which establish a positive customer experience is required.

 Logic and reasoning to evaluate alternative solutions, conclusions or approaches to problems.

 Knowledge of cleaning and disinfecting methods and the use and care of cleaning materials preferred.

 The ability to learn and effectively use Pet Point, the shelter database is preferred.

 A Class 5 driving license is required.

 High school diploma preferred.

 Experience in close working teams preferred.

 Thorough knowledge of PAW policies and procedures is required.

 Good communication and interpersonal skills are required.

 Experience working with animals and knowledge of animal behavior is preferred.

 Physically fit, able to manipulate/move large dogs and other heavy items is required. Frequent handling of materials up to 50lbs, often lifting and carrying items up to 75lbs.

Job Type: Part-time

Salary: $15.55-$17.28 per hour

Expected hours: No less than 16 per week

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Moncton, NB E1H 2J7 (required)

Work Location: In person