Crisis Counsellor - The Womens Centre

POSITION SUMMARY

The Crisis Counsellor reports to her Program Manager and is responsible for providing counselling, advocacy, information and support services for women, children and youth accessing The Women's Centre services. The Crisis Counsellor will deliver services in a manner consistent with the goals and objectives of the program and the policies and procedures of The Women's Centre Grey Bruce. There is a pressing need for relief workers in our Anti-Human Trafficking Youth Residential Program. Applicants that have a Child and Youth Worker diploma and/or experience and have a desire to work with at- risk youth with behavioural challenges will be highly considered.

AREAS OF RESPONSIBILITY AND SELECTED DUTIES

COUNSELLING AND COMMUNICATION:

Provides professional-level counselling support to our clients, based on a thorough understanding of The Women's Centre counselling philosophy and procedures to include as directed:

Provides daily one on one supportive counselling to women, children, and youth.

Provides telephone crisis counselling, also responds to on site assessments, de-escalation,

interventions, and support youth involved in or who are survivors of human trafficking.

Provides life skills coaching.

Work collaboratively with clients using the trafficking stages of change model.

Acknowledges client’s personal movement through these three stages of recovery: Stabilization, Recovery and Reintegration.

Co-ordinates admission to the Women’s Centre Stabilization and Intervention AHT Program

Takes a client centred and collaborative approach when communicating with clients.

Adheres to anti-racism, anti-oppression, and feminist practices

Shares information with clients about available supports through community agencies.

Works in conjunction with clients to create service plans around areas such as: Employment, financial needs, medical needs, therapeutic needs, and provide referrals as needed.

Assists in the development and implementation of clients Service Plans around areas such as: their medical needs, therapeutic needs, educational needs, financial needs, housing needs, and provide referrals as needed.

Provides wrap-around support for the client including individualized mental health support, safety planning, harm reduction, complex special needs, and family/caregiver education and support

Supports clients using trauma informed, harm reduction, and intersectional social approaches

Reports child abuse in accordance with Child and Family Services Act and Women's Centre procedures and is available for follow-up counselling.

Initiates contact with clients and ensure their needs are met promptly.

Orients clients to house rules and procedures.

DOCUMENTATION AND QUALITY MANAGEMENT:

Documents accurately all relevant activities of clients pertaining to their stay at The Women's Centre, using Shelter/AHT logging procedures.

Documents all crisis telephone and day client contacts.

Organizes all written work in a clear and concise manner.

Documents each client interaction and completes required paperwork.

Prepares intakes and discharges, safety planning, risk assessment documentation clearly and accurately for all women and their children who access services.

Accurately document clients’ goals and provide advocacy at Case Management meetings.

Accurately enter all statistics in agency database; understand and use available options.

Complete daily checklist of activities as per shift.

Assists clients with completing forms.

Tracks bus tickets issued and other transportation provided.

Facilitates House Meetings and record details such as attendance.

Administers petty cash, etc. as defined by procedures.

QUALIFICATIONS:

• Must hold a university degree or college diploma in social work, child & youth, or a related field or have 5 years’ experience working in a related field
• Must have sound working knowledge of violence against women, human trafficking and issues related to at-risk youth
• Must have previous experience or education in crisis and abuse-specific counselling

JOB REQUIREMENT

• Must provide valid Standard First Aid/ CPR certification, or be willing to obtain
• Must provide a clear and valid Vulnerable Sector police check
• Must have, provide, and maintain a valid driver’s license, a reliable vehicle, and show proof of 2 million dollars in liability insurance

Job Type: Casual

Salary: From $26.37 per hour

Schedule:

• On call

Work Location: In person