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Form of workIf you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Crisis Intervention Specialist, you will address the crisis needs of individuals who are referred to you from The Mayor and Councillor offices or from business units across the corporation. You will provide crisis-focused, short-term assistance, with a reliance on referrals to other agencies for long-term assistance. Primary duties include:
- Respond to referrals from the administrative offices of The Mayor, Councillors, or City business units.
- Assess client needs or presenting crisis.
- Provide emotional and instrumental support to de-escalate the crisis situation.
- Refer clients to appropriate community and government resources and advocate on their behalf.
- Build collaborative networks with community and government agencies in order to develop protocols for effective referrals.
- Report results and outcomes back to referring party.
- Identify gaps in services to assist future planning efforts.
- Perform administrative duties including file management, record keeping, and report writing.
Qualifications
- A degree in Social Work and at least 3 years of related professional experience working with distressed individuals in crisis situations or under similar conditions is required.
- Membership as a Registered Social Worker (RSW) through the Alberta College of Social Workers, or registration prior to first day of work, is required.
- Training or course work on Crisis Intervention, suicide prevention, and short-term supportive counselling would be considered an asset.
- Effective communication, problem-solving, and strategic thinking are important for this position.
Working Conditions: This position works with clients who may be unpredictable, highly stressed, intoxicated, or experiencing mental health issues.
Pre-employment Requirements
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
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