Csr/Bank Teller- Downtown

Responsibilities and Accountability:

• Greet and answer customers’ enquiries in a professional and courteous manner;
• Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
• Create a positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;
• Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions, wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
• Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit, Standby LC etc.;
• Sort and file deposit slips and cheques;
• Ensure the confidentiality of the Bank and its customers’ information;
• Provide administrative support, including filing documents and coordinating office upkeep with building management service to resolve facility-related issues
• Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.

Job Specifications:

• Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics
• Ability to perform tasks in an accurate, efficient and timely manner
• Proven judgment and decision-making ability with demonstrated integrity and ethical standards
• Effective verbal and written communication skills
• Ability to handle difficult customers with diplomacy
• Accuracy and attention to detail
• Additional language ability: Mandarin/Cantonese Chinese

Bank of China (Canada) is an equal opportunity employer and it is the bank’s policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best qualified person for the position. We welcome applications from all interested parties. Please understand that only qualified applicants will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Experience:

• customer service: 1 year (preferred)
• Banking: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In person