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Form of workWe are seeking a Customer Advice Specialist to join our team, serving as a key point of contact for providing expert advice and guidance to our customers.
Key Responsibilities:
- Serve as a knowledgeable resource for customers, providing accurate and timely advice on our products, services, and treatment options.
- Answer customer inquiries via phone, email, and chat, providing personalized recommendations and solutions based on their needs.
- Educate customers on product usage, benefits, and potential side effects, ensuring they have the information needed to make informed decisions.
- Collaborate with cross-functional teams to address complex customer inquiries and escalate issues as needed.
- Stay updated on industry trends, competitor products, and healthcare regulations to provide relevant and up-to-date advice.
- Document customer interactions, feedback, and outcomes in our CRM system to track trends and improve service quality.
- Participate in training sessions and continuing education to enhance product knowledge and customer service skills.
Qualifications:
- Bachelor's degree in a healthcare-related field, such as nursing, pharmacy, or biology, preferred.
- Previous experience in customer service, healthcare, or pharmaceutical industry.
- Strong communication and interpersonal skills, with the ability to convey complex information clearly and empathetically.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software.
