Customer Care Agent

This role will provide customer service as well as production coordinating and office admin support.

Evaluate and respond to telephone, fax and e-mail inquiries covering a broad range of customer service applications and products, investigating problems and responding accurately.

Contact delinquent accounts and maintain contact summery on an ongoing basis.

Primary Responsibilities:

• Identify, research, and resolve customer inquires using the computer system, materials provided and other tools as required
• Follow-up and investigate customer inquires not immediately solved
• Place customer orders into the computer system verifying all information is accurate
• Call customer with any initial order discrepancies
• Contact & document customers response if courier selection is changed from original order
• Phone contact with Sales team regarding plan or issues that may arise with client
• Provide customers with product information
• Reconcile courier documents daily
• Update customer & vendor information in computer system as required
• Enter all way bill information in computer system to help track Request reordering of any office supplies running low i.e. stamps, envelopes, paper
• Recommend process improvements
• Other duties as assigned

Knowledge and Skill Requirements:

• Excellent English written and verbal communication skills is must
• 2-3 years or more experience in a related industry.
• Demonstrate a dedication and commitment to providing outstanding customer service.
• Excellent interpersonal, problem-solving and analytical skills
• General Computer knowledge specially Ms Excel and Word

Team player who thrives in a fast-paced environment

Job Types: Full-time, Permanent

Experience:

• sales: 2 years (Preferred)
• customer service: 1 year (must)

Education:

• Secondary School (Preferred)

Job Duties:

• Answer incoming customer inquiries
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Record and modify customer information within the database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

Job Types: Permanent, Full-time

Salary: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Work Location: In person

Expected start date: 2024-02-05