Customer Care Coordinator

Responsibilities:
- work with a team of Customer Care representatives to provide excellent service to customers
- implement Customer Care strategies to improve customer satisfaction and retention
- handle escalated customer complaints and provide timely resolution
- customer (‘patient’) and clinic (‘prescriber’) customer service
- review customer data and trends to identify areas for improvement in service delivery
- Collaborate with the team to address customer concerns and improve overall customer experience
- regular training sessions to enhance product knowledge and customer service skills

Qualifications:
- Proven experience in a Customer Care role
- Strong data entry and analytical skills to analyze customer data
- Sales experience with a focus on upselling and cross-selling products or services
- Excellent phone etiquette and communication skills, both verbal and written
- Multilingual abilities, particularly English and Spanish, are highly desirable
- Ability to effectively communicate with customers from diverse backgrounds

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Salary: $35,000.00-$55,781.67 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Ability to Commute:

• Winnipeg, MB R3G 0V3 (required)

Ability to Relocate:

• Winnipeg, MB R3G 0V3: Relocate before starting work (required)

Work Location: In person