Customer Care Executive

Responsibilities:

Customer Interaction:

• Respond to customer inquiries and provide information about our products/services.
• Handle and resolve customer complaints professionally and in a timely manner.
• Build and maintain positive relationships with customers.

Communication:

• Communicate effectively with customers through various channels, including phone, email, and live chat.
• Provide clear and concise information to customers regarding their queries or concerns.

Problem Resolution:

• Troubleshoot and resolve customer issues with empathy and a solutions-oriented mindset.
• Collaborate with other departments to ensure swift resolution of customer problems.

Documentation:

• Maintain accurate records of customer interactions and transactions.
• Document and report customer feedback to improve products and services.

Customer Satisfaction:

• Ensure high levels of customer satisfaction through excellent service.
• Proactively identify areas for improvement in the customer experience and recommend solutions.

Qualifications:

Education:

• High school diploma or equivalent required.
• Additional qualifications in [customer service/communication] are a plus.

Experience:

• Proven experience in a customer service role.
• Experience in [industry/sector] is preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well under pressure.
• Familiarity with [customer service software/systems] is a plus.

Attitude:

• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to remain calm and composed in challenging situations.

Job Types: Permanent, Freelance

Salary: $19.25-$25.74 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: On the road