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SalaryWhatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
Customer Care & Logistics Coordinator
WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
In a fast-paced, customer-facing environment, the Customer Care & Logistics Coordinator is
responsible for scheduling aggregate deliveries, providing standard pricing to customers, ensuring
accurate material dispatch requirements and allocating haulers to deliver the products on a daily
basis. In addition, tasked with the scaling (weighing the trucks) and office duties, including computer
input for the operations as they are weighed and the data recording for all activities at the scale.
resources needed to deliver aggregates (outbound and inbound) to internal and external
customers, and asphalt collections by customers. It requires accurate data input to support the
sales, financial and production teams, telephone communication with customers and haulers
and face to face communication with drivers. You will be expected to ensure the accuracy and
efficiency of all tasks assigned. As well as have clear and concise communication within the
logistics team to help troubleshoot, and assist as support for our onsite employees.
Ensuring safety takes precedence, and the ideal candidate must adhere to group policies, advocate
for secure work methods, and articulate and reinforce safety expectations for contracted haulage
providers and site visitors.
- Keep a safe working environment
- Respect environmental policy
- Promote safe operation by contracted haulers
- Customer relations through phone interactions with customers and haulers
- Basic and specific data entry tasks
- Efficient calling with drivers/haulers for scheduling deliveries, aligning with customer
- Utilizing Tread system for driver dispatch and communication of critical site details
- Coordinating daily project requirements for internal and external customers
- Using GPS tracker on Tread system, addressing extended idle time based on looker
- Checking in with customers to confirm deliveries for the following business day
- Timely response to Lafarge email website sales inquiries
- Verifying truck status for assignments in the Tread system
- Handle customer service calls and quote prices for customers on a cash-on-delivery
- Ensure accurate and timely processing of all 'Cash' Sales transactions, exclusively using
- Monitor COD payments through a Reconciliation spreadsheet and retain call recordings
- Procuring office and safety supplies
- Generating and distributing tracking sheets as needed, both internally and externally
- Organizing and filing day-to-day paperwork, including tickets, packing slips, haul cards,
- Ensuring cleanliness in office spaces, scale house, and scale area
- Assisting with miscellaneous requests as necessary
- Weigh trucks upon arrival before loading for tare purposes
- Weigh loaded trucks upon presentation, ensuring compliance with legal standards
- Familiarity with truck configurations to ensure adherence to legal weight limits
- Accurate entry of information into the computer, including truck/hauler details,
- Comprehensive understanding of each scale for providing assistance or full coverage
- Stay informed about new projects, specific quotes, and product details
- Complete end-of-day paperwork and email reports to the sales, billing, and management
- Update daily sheets including fill site tally, ticket reconciliation, and ticket audits
- Provide training on new processes and offer general scale support to other team
- Customer service for guests at the Rogers Office
- Providing in-office support for reception beyond their working hours
- Timely delivery of the correct product to customers
- Ensuring availability of the correct product for customer collection at preferred locations
- Scheduling drivers, haulers, and orders
- Daily ticketing for multiple branch plants and operations
- Sending daily ticket inquiries to internal and external customers
- Accurate recording and data entry of customer requirements
- Programming timely aggregate deliveries
- Receiving site safety submissions from scalers, sales managers, and fill site attendants;
- Transparent communication with commercial and operations teams to maintain
- Proactively reviewing dispatch tickets to eliminate billing errors
- Preferred experience in the construction, haulage, or call center industries
- Excellent communication and interpersonal skills
- Polished telephone manner and etiquette
- Customer service-focused
- Proficient computer skills required, including basic knowledge of Microsoft and Google
considered an asset; quick learner of new programs (SAP family & Tread - training
provided)
- Ability to multitask and remain composed in a busy environment
- Strong organizational and planning skills
- Effective problem-solving abilities, handling difficult issues positively
- Proficient in mathematics and arithmetic
- Positive team player with a strong attitude
- Ability to collaborate in a team environment, with adaptability to occasional solitary work
- Self-starter with a strong work ethic, capable of working in variable conditions
- Demonstrates situation awareness and a robust character, prioritizing safety on site
- Minimum requirement of a high school diploma or equivalent (Grade 12)
- Consideration given for experience in dispatch or logistics
- Previous training in IT and/or customer service viewed as an asset
- Extended work hours, including Saturdays, occasional Sundays, and public holidays
- Strong time management skills expected
- Possession of a valid Driver's License is necessary
- Reliable personal transportation is a requirement, as most sites are not easily accessible
- Occasional travel between Lafarge sites within the Greater Vancouver area may be
pre-employment medical, including drug and alcohol testing and a criminal record check,
may be required.
YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
