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SalaryAs a Marketing Team Leader for our Irving Energy business, you will be responsible to help us continue to grow and own the customer experience. Your goal will be to provide leadership and develop and mentor our Customer Service Representatives to ensure we are providing the quality service our customers have come to expect from Irving Oil. Your success will depend on your ability to enhance our customers experience and collaborate with various other team leaders/managers and departments to ensure customer inquiries have been completed.
What We Offer:
- Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café.
- Hybrid Work Model – Allows for a blend of in-office and work-from-home days.
- Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance.
- Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
- Paid Vacation - Plus an annual option to purchase additional vacation, too.
- Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program.
- Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program.
Your Responsibilities:
- A desire to lead people and partner to develop their careers.
- Flexible approach in dealing with a various audience from front line employees to senior leadership and a focused approach in leading our annual people development processes.
- Maintain a positive, empathetic, and professional attitude towards employees and customers always.
- Conveys a sense of urgency and moves issues to closure through effective planning and prioritizing of activities.
- A focus on productivity, employee satisfaction, change and continuous improvement initiatives to achieve business priorities.
- Ability to hold effective meetings and deliver strategic objectives.
- Communicate issues and resolutions to appropriate stakeholders.
- Taking ownership for the consumer experience while maintaining professionalism always.
- Ability to understand data by way of metrics and support low level analytics as needed.
- Support recruiting of new Customer Service Representatives as required.
Your Skills:
- Excellent customer service skills.
- Proven ability in Microsoft applications (Excel, PowerPoint, Word, Outlook, Teams)
- Proven ability to multi-task.
- Must possess effective communication skills with ability to quickly build rapport and maintain relationships.
- Able to make decisions and support team members.
Your Experience:
- High school or equivalent education required; post-secondary education preferred.
- Previous people leadership experience required.
- 3-5 years Contact Center experience an asset.
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’screated when our people from different backgrounds, identities, cultures and experiences share their unique perspectives.Diversity is key to our success and inclusion is everyone’s responsibility.
In a world increasingly engaged intaking actionon global issues of climate change, social justice and good corporategovernance, our organization has an important role to play. We are committed to being part of the solution, in providingthe safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for ourpeople, our customers and our communities, today and tomorrow.
Pleasetake a lookat our
Sustainability Report
to learnmore about our commitment to our communities, and our planet.Job Requirements - Work Experience
Job Requirements - Education
